SUPPORT ENGINEER

Responsibilities:

• As a Support Engineer you would actively provide technical support also day to day dealing with customers and supporting their needs;
• Survey network requirements of remote customer offices, campus buildings, and Data Centers. Define equipment, cables, adapters and configurations needed to upgrade buildings and sites to established standard;
• Analyze current network configurations and determine implementation requirements;
• Configure routing protocols;
• Prepare network equipment for deployment by loading appropriate software and configuration setting according to pre-engineered design templates;
• Upgrade configuration of existing network equipment to support new features and functions;
• Manage field installation contractors while they are on-site and provide all technical details to complete installations;
• Continually review the customer’s network and practices looking for opportunities to enhance network functionality, performance and reliability;
• Assist in the evaluation of potential network products or technical solutions;
• Test LAN/WAN equipment software (i.e.: IOS, NXOS);
• Contribute to the development of network documentation, including diagrams, standards, specifications and operating procedures;
• Monitor for opportunities to enhance the customer network/system performance or reliability;
• Monitor for opportunities to improve the customer service delivery practices;
• Perform on-going management of network installation and upgrade projects and maintain deployment schedules;
• Provide third-level support and troubleshooting of network problems. Periodically provide after-hours and weekend support;
• Maintain and extend expertise in applicable areas of network and computer hardware and software technology;

Requirements:

• Bachelor’s degree and 10 years of relative experience, Master’s degree 7 years of relative experience, or 13 years of relative experience in an IT field in lieu of a degree;
• Minimum 5 years as supporting customers with technical issues;
• Active Networking Certification CCNP is mandatory. Please do not apply if you don’t have CCNP certification;
• TOEFL IBT 100+ points;
• Ability to work in shifts.